Refund Policy

Refund Policy

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Ticket refunds & exchanges:

Need to cancel your trip or travel another day? Here’s how to change your tickets if you change your plans.


Got a Flexible ticket? Find out how to get a full or partial refund.

You can get a refund if :

In this privacy, the following definitions are used:

– You purchased a Flexible (refundable) fare

– You haven’t used your ticket.

– You’ve only used one half of a round-trip ticket (when the outbound OR return part of the ticket is completely unused, you’ll get the unused half of the ticket refunded).

You can’t get a refund if:

– You have partially used both parts of a round-trip ticket.

– YYou’ve lost your ticket (if you bought your ticket online you can print another one here).

– The train is late (unfortunately, things like traffic, weather and mechanical problems mean we can’t guarantee our arrival or departure times). Use opens in a new tab) to check the status of your train now.

– You already bought a full price ticket but you’re entitled to a discounted ticket (we can’t refund you the discount – you need to ask for the discount when you buy the ticket).